FAQ
Frequently Asked Questions
Orders & Shipping
How long will it take to receive my order?
We value transparency in our shipping process.
- Processing Time: All orders are processed within 1-3 business days.
- Shipping Time: Once shipped, delivery typically takes 3-9 business days within the United States.
- You will receive a tracking number via email as soon as your package leaves our fulfillment center.
Where do you ship from?
We ship directly from our facility in the USA. We do not dropship from overseas, ensuring that your products arrive quickly and safely.
Do you ship internationally?
Currently, we ship primarily within the United States. If you are located internationally, please contact our support team at support@aurivita.co to check if we can fulfill an order to your location.
My tracking says "Delivered" but I haven't received it. What should I do?
Please allow 24 hours after the status changes, as carriers sometimes mark packages as delivered prematurely. If it still hasn't arrived, contact us immediately so we can assist you in filing a claim with the carrier.
Returns & Refunds
How does your 120-Day Money-Back Guarantee work?
We stand behind the quality of our products. If you are not satisfied with your purchase for any reason, you may return it within 120 days of the purchase date.
- To initiate a return, you must contact us first at support@aurivita.co to receive a Return Authorization (RA) number and return instructions.
- Please Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Can I return an opened bottle?
Yes. We want you to try our products with confidence. If you try the product and feel it isn't right for you, you can still return it under our 120-Day Guarantee. Please contact support for specific instructions on how to package opened items safely.
How long do refunds take?
Once we receive your return, we will process your refund within 10 days to your original payment method.
- Please allow an additional 3 to 5 days for your bank to post the refund to your account.
Product Quality & Safety
Are your products FDA Approved?
Per US law, dietary supplements are not "approved" by the FDA. However, safety is our top priority.
- Manufacturing: Our products are manufactured in an FDA-registered facility here in the USA.
- Standards: We adhere strictly to cGMP (Current Good Manufacturing Practice) guidelines to ensure purity and potency.
Are your products third-party tested?
Yes. We believe in verifying what is on the label. Our batches undergo third-party testing to check for heavy metals, contaminants, and ingredient potency.
Can I take these supplements with my medication?
While our ingredients are natural, they can interact with certain prescriptions. We strongly recommend consulting your healthcare provider before starting any new supplement regimen, especially if you are pregnant, nursing, or have a known medical condition.
Billing & Account
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and secure digital wallets like Apple Pay and Google Pay. All transactions are encrypted and secure.
Why was my payment declined?
This usually happens due to an incorrect billing address or a bank security flag. Please ensure your billing address matches the one on file with your bank. If the issue persists, try a different payment method or contact your bank.
Contact Support
If you have any questions about returns, our customer support team is happy to help.
- Email: support@aurivita.co
- Response Time: We typically respond within 12 business hours
- Phone: +1 347 9674147
- Business Address: 447 Broadway, 2nd Floor Suite #3265, New York 10013, United States